FAQ

Shipping

How long does shipping take?
Standard shipping is FREE and typically takes 7-15 business days. Express shipping ($15) arrives in 3-7 business days.

Do you ship internationally?
We currently ship to the United States. International shipping coming soon!

How do I track my order?
You'll receive a tracking number via email once your order ships. Use it to track your package in real time.

Returns & Exchanges

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or exchange.

How do I start a return?
Email us at support@lumavoyage.store with your order number and reason for return. We'll send you return instructions within 24 hours.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?
Absolutely. All transactions are encrypted with SSL technology and processed through Shopify's secure payment system.

Can I cancel or modify my order?
Contact us within 12 hours of placing your order and we'll do our best to accommodate changes.

Products

Are your products high quality?
Every product is hand-selected and quality-tested before listing. We stand behind everything we sell with our 30-day guarantee.

Still have questions?
Reach out anytime at support@lumavoyage.store — we're here to help!