Shipping policy

Shipping Policy

Effective Date: March 23, 2026

Thank you for shopping with LumaVoyage. We are committed to delivering your order accurately and in a timely manner.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Estimated Delivery

Standard Shipping (United States): 7-15 business days

International Shipping: 14-30 business days depending on destination

Please note that delivery times are estimates and may vary depending on your location, customs processing, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions — check our website for current offers.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

International Orders

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@lumavoyage.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement.